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Table of Contents

  1. Requesting an Article
  2. Requesting a Book
  3. View/Modify Outstanding Requests
  4. Renewing an Item
  5. Editing a Request
  6. Cancelling a Request
  7. Changing Your User Information
  8. Electronic Delivery
  9. Explanation of Statuses

Requesting an Article

Please check our E-Journals portal to be certain that the article you need is not already available at the Manhattanville College Library.

Please remember to submit a separate request for each item

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Requesting a Book

Please check the catalog to be certain that the book you need is not already held and available at the Manhattanville College Library.

Please remember to submit a separate request for each item.

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View/Modify Outstanding Requests

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Renewing an Item

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Editing a Request

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Canceling a Request

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Changing Your User Information

You can change the following information by choosing "Change User Information":

To change your user information:

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Electronic Delivery

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Explanation of Statuses

ILLiad uses various statuses to track Interlibrary Loan requests. These statuses, listed below, may be used to pinpoint the exact location of any given item at any given time. Please note that these statuses reflect the actions of the requesting customer as well as those of the ILL staff.

Awaiting Copyright Clearance
This article request has been submitted by the customer and it is awaiting copyright processing to determine if any copyright fees need to be paid.

Awaiting ALA Processing
This item cannot be requested via OCLC. It will now be processed as an ALA (American Library Association) request and sent via fax to a potential lender.

Awaiting Customer Contact
This requested item has arrived and has been processed by the ILL staff, but we have not yet contacted the customer to inform him/her that the item has arrived.

Awaiting Doc Provider Processing
This article request has been submitted by the customer. It has been determined in the copyright clearance process that copyright fees must be paid and the only method available to do so is through a commercial document provider. The item will next be requested from one of these document provider sources.

Awaiting Other Request Processing
This requested item has been submitted by the customer and has gone through the copyright clearance process, if necessary. It is now ready to be searched and requested from potential lenders.

Awaiting Post Receipt Processing
This requested item has arrived, but has not yet been processed by the ILL staff.

Awaiting Request Processing
This requested item has been submitted by the customer and has gone through the copyright clearance process, if necessary. It is now ready to be searched and requested from potential lenders.

Awaiting Return Label Processing
This item has been returned to the ILL office by the customer. It is currently awaiting return processing so that it can be returned to the lender.

Canceled By Customer
The customer has canceled this request and no longer requires the requested item.

Canceled By ILL Staff
This request has been canceled by the ILL staff. The reason for this cancelation may be found in ILLiad by pressing the "View/Canceled Requests" button and looking at the detailed information for the canceled item.

Note: If one of your requests is canceled by the ILL staff, ILLiad immediately sends you an e-mail message explaining why
the item was canceled.

Checked Out to Customer
The requested item has arrived, has been processed by the ILL staff, and has been checked out by the customer or by one of his/her proxies. Until the item's status is changed to "Item Checked In", the customer is responsible for the item.

Customer Notified via E-Mail
The requested item has arrived, has been processed by the ILL staff, and the customer has been notified of it's availability via E-Mail.

Customer Removed from System
This customer has been deleted from the ILLiad system. Potential reasons for this might include ineligible status, duplicate customer records, or temporary suspension of ILL privileges due to unpaid fines.

Delivered to Web
The requested item has arrived, has been processed by the ILL staff, and has been posted to the requesting customer's personal ILLiad page, where it may be viewed and/or downloaded electronically via Adobe Acrobat.

In Print Queue
The requested item has arrived and has been partially processed by the ILL staff. It is currently awaiting the printing of its ILL identification label.

In Return Address Print Queue
The item has been returned to the ILL office by the customer. It has been checked in and is awaiting the printing of its return address label.

Incorrect Item Received and Returned
An item was received that does not match the item that was requested. It has been returned to the lender and the original item will be re-requested.

Item Checked In
The item has been returned to the ILL office by the customer and the item has been checked in. It is now ready for return processing.

Item Returned
The item has been returned to the lender.

Received Incorrect/Partial Item
An item was received that either does not match the item that was requested or is incomplete. The ILL staff will determine the quickest means to correct this.

Request Finished
The entire request process has been completed successfully. Requests with this status are archived under the "View Request History" button.

Note: Canceled requests are not at "Request Finished" status and thus do not display under "View Request History".  Canceled requests may be found under the "View/Canceled Requests" button.

Request Held Until...
This status is used to hold a request for later processing. This is used mostly in December when Interlibrary Loan services cease over the holidays. Requests are held until they can be processed in January of the following year. This status may also be used to hold difficult requests until we receive more information.

Request In Processing
This request is being processed at this moment.

Request Sent
This request has been sent to several owning libraries and ILL is waiting for a response.

Submitted by Customer
This request has been submitted by the customer and is awaiting processing by the ILL staff.

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